FAQ
Online Orders
How can I track the status of my order?
Understanding the meticulous journey of your bespoke garment, we provide a personalized approach to tracking its progress. Given the intricate, handcrafted nature of each suit, its status isn't simply tracked by a conventional shipping number, but rather through the significant milestones of its creation.
Upon commissioning your masterpiece, your dedicated style consultant will provide you with anticipated timelines for each key stage – from the precise sourcing of your chosen fabric and the meticulous cutting process, through your initial fitting, and into the final stages of expert tailoring. We believe in transparency and personalized communication, ensuring you are informed and engaged at every step of this exquisite process.
For any specific updates or to discuss the current phase of your garment, please do not hesitate to contact your personal style consultant directly or reach out to our client services team via phone or email. We are always at your service to provide the most current information regarding your unique creation.
Where can I find the size chart?
To ensure the perfect fit for your bespoke garment, a comprehensive size chart is prominently displayed within the product photos on each individual product page. We've meticulously crafted these charts to guide you, but for the ultimate precision, we always recommend a personal consultation with our master tailors. They can take your precise measurements and ensure a fit that is truly unique to you.
Can I add products to an existing order?
Given the precise and personalized nature of our bespoke crafting process, once an order has been meticulously placed and entered our atelier for production, modifications or additions to that specific order are not typically possible. Each commission initiates a distinct journey of tailored creation to ensure the utmost precision.
Should you wish to acquire additional items, we kindly request that you place a new, separate order through our website. Our dedicated client services team will then reach out to you personally to ascertain your preference regarding shipping – whether you would prefer both your new and existing orders to be consolidated for dispatch or handled separately. This ensures every detail of your sartorial experience is managed with seamless care.
Returns & Exchanges
How can I return a product?
Given the inherently personal and meticulously handcrafted nature of our bespoke garments, each piece is uniquely created to your precise specifications and measurements. As such, we do not offer returns or exchanges on custom clothing.
Our unwavering commitment to unparalleled quality and perfect fit is assured through our comprehensive bespoke process, which includes detailed consultations, precise measurements, and often, personal fittings. This ensures your final garment is an exquisite reflection of your unique style and a true extension of yourself. We encourage you to engage fully with your master tailor throughout this journey to ensure complete satisfaction with your custom creation.
How many days do I have to return a product?
For any non-custom product acquired from our collection, we offer a grace period of 30 days from the date of delivery for returns. Please note that the responsibility for return shipping costs rests with the shopper. We kindly request that all returned items are in their original, unused condition, with all tags intact, to facilitate a seamless process.
Can I return the item with a different courier from the one who made the delivery?
Yes, for any eligible non-custom product return, you are welcome to utilize a different courier service than the one that initially delivered your order. We simply ask that you ensure the chosen courier provides a trackable and insured service, as the responsibility for the safe return of the item rests with the shopper.
How can I track the status of my return?
Once you have dispatched your return, you may track its journey directly using the tracking number provided by your chosen courier service via their respective website. As the responsibility for return shipping rests with the shopper, this tracking number is your primary means of monitoring its transit.
Upon the safe arrival of your returned item at our atelier and its subsequent meticulous inspection, our dedicated client services team will promptly notify you via email regarding the status of your return processing.
Payment
What are the accepted payment methods?
To ensure a seamless and convenient experience, we accept a comprehensive range of payment methods. This includes, but is not limited to, leading credit and debit cards such as Visa, Mastercard, American Express, and Discover. For accelerated and secure checkouts, we also facilitate payments via Apple Pay, Google Pay, and Shop Pay. Rest assured, your transactions are handled with the utmost security and discretion.
When will the charge be debited from my account?
Upon placing your order, the funds for your purchase will be authorized on your selected payment method. This reserves the amount, ensuring your bespoke commission can proceed.
The actual debiting (or 'capture') of these funds from your account occurs as we prepare to commence the detailed crafting of your garment or when your order is ready for dispatch. This ensures that the charge aligns precisely with the commencement of our meticulous work on your unique piece. For most standard payment methods, this capture typically occurs within 1-3 business days following your order confirmation.
Should you have any specific concerns about your transaction, please do not hesitate to contact our client services team, who will be delighted to provide clarity.
Why was my credit card or other means of payment rejected at the time of purchase?
We understand that an unexpected payment rejection can be an inconvenience, and while we are unable to view the specific reason for such a refusal, it is almost invariably due to an issue between your financial institution and the payment processor.
Common reasons for such occurrences may include:
Incorrect Details: A small discrepancy in the card number, expiration date, CVV, or the billing address associated with your card.
Insufficient Funds: Your account may not have sufficient available credit or funds to cover the transaction.
Security Protocols: Your bank may have a fraud prevention system that flags unusual activity, especially for larger purchases or international transactions, and automatically declines the charge as a protective measure.
Card Expiry: The card may have expired.
We recommend contacting your bank or credit card issuer directly, as they can provide precise details regarding the rejection and authorize the transaction if necessary. Alternatively, you may wish to try a different payment method. Should you require any further assistance from our side, our client services team is always at your disposal.
In which currencies can I pay?
To best serve our esteemed clientele across the globe, we are pleased to offer pricing and accept payments in a variety of international currencies. Our store is equipped with multi-currency functionality, which means that the prices you see will typically be displayed in your local currency based on your geographic location.
During checkout, you will have the ability to complete your purchase in your preferred currency from a curated selection. This ensures a seamless and transparent transaction, reflecting our commitment to a truly international bespoke experience.
Shipping
When will I receive my order?
Given the meticulous, handcrafted nature of each bespoke garment, your masterpiece will typically be ready for delivery within 3-4 weeks following the commissioning of your order. This timeframe allows our master tailors the necessary dedication to transform the finest fabrics into a suit of unparalleled precision and elegance, ensuring every detail meets our exacting standards.
We believe that true artistry cannot be rushed, and this bespoke journey culminates in a garment that is truly unique to you, well worth the anticipation.
In which countries does TS Custom Suits ship its products?
At TS Custom Tailored Suits, we are honored to serve a distinguished clientele across the globe. We meticulously craft and deliver our bespoke creations to a wide array of international destinations, ensuring gentlemen worldwide can experience the unparalleled artistry of our tailoring.
We proudly ship our exquisite garments to most countries around the world.
For precise details regarding shipping to your specific country, including any applicable customs duties or import taxes, which are the responsibility of the recipient, please proceed to checkout or contact our dedicated client services team. We are committed to making your global sartorial journey as seamless as possible.
How much does shipping cost?
The cost of shipping for your bespoke order is carefully calculated to ensure the swift and secure delivery of your meticulously crafted garment. We offer a transparent approach to shipping fees, which are determined by the destination and the chosen delivery speed.
The precise shipping cost for your order will be calculated and displayed at checkout once your shipping address has been entered. This ensures you receive the most accurate and up-to-date pricing for your specific location.
Is a signature required at delivery?
While we ensure every bespoke garment is meticulously packaged for its journey, we do not inherently require a signature upon delivery. We trust that your esteemed order will arrive safely at your designated address.
However, should you prefer the added security of a signature confirmation, or if your location necessitates it, please contact our client services team prior to shipment, and we will endeavor to accommodate your request.
Is my shipment insured?
Yes, absolutely. Every bespoke creation dispatched from our atelier is fully insured against loss or damage during transit. We meticulously oversee every step of your garment's journey, and this comprehensive insurance reflects our unwavering commitment to ensuring your investment arrives in pristine condition, just as it left our master tailors' hands. You can rest assured that your sartorial masterpiece is protected until it reaches you.
Where are products purchased from TS Custom Suits shipped from?
All exquisite garments and accessories commissioned from TS Custom Suits are dispatched directly from our dedicated headquarters in Jacksonville, FL, USA. From this central point, each meticulously crafted piece embarks on its journey to discerning clientele across the globe, ensuring a consistent standard of excellence from our atelier to your wardrobe.