The Empire Burgundy Leather Men Sneaker

We offer multiple ways to get in touch: give us a call, send us an email, or schedule a free appointment. For the fastest response, use our live chat by hovering over the chat icon in the bottom-left corner of your screen. If we are unavailable or outside office hours, we’ll respond as soon as we are back online.

For full details, please visit our Contact Information page.

Our Accessories Collection and other pre-made items typically require 1–3 business days for processing before shipment. Some products may be processed and shipped faster or may require additional time if noted in their individual product descriptions.

If you need your order sooner, please contact us via live chat, email, or phone, and we’ll do our best to accommodate your request.

We offer free shipping within the continental U.S., and we also ship internationally with calculated rates at checkout. In addition to our free shipping service, we provide upgraded and expedited shipping options through reputable carriers such as USPS and UPS, allowing you to receive your order faster if desired.

Free shipping within the U.S. typically arrives in 5–8 business days, and standard international shipping averages 7–20 business days. Exact delivery times for upgraded or expedited services will be displayed at checkout when you select your preferred shipping option.

All shipments include tracking and insurance for your peace of mind.

For more details, please visit our Shipping Policy page.

Items from our Accessories Collection and other pre-made products are eligible for returns and refunds within 30 days of delivery. Customers are responsible for return shipping costs, and no restocking fee will be applied.

All returned items must be in good condition, unworn, and unused. Once the returned product has been inspected and verified to be in good condition, we will issue your refund to the original payment method. Refunds typically take 3–12 business days to appear in your account, depending on your bank or payment provider.

Every product we ship undergoes multiple quality checks to ensure it meets our standards. If your item arrives damaged or defective, you must notify us immediately and provide clear photos of the issue. We will promptly review the case and take the necessary steps to make it right.

However, if the returned item is found to be damaged, altered, or no longer in good condition, we reserve the right to deny the refund request.

For more details, please visit our Refund Policy page.