The Highland Lock 100% Wool Jacket

Each product page includes a size guide image showing approximate measurements of the final garment. These numbers are not exact, as different designs, materials, and handcrafting can cause slight variations.

For the best fit, measure a similar item you already own that fits you well, then choose the size in our guide with the closest measurements. For example, if you’re ordering a sweater, measure your favorite sweater and match it to our sizing chart.

If you need assistance, call or message us — and if we can’t resolve it over the phone, we can arrange a complimentary online fitting appointment with our tailor.

We offer multiple ways to get in touch: give us a call, send us an email, or schedule a free appointment. For the fastest response, use our live chat by hovering over the chat icon in the bottom-left corner of your screen. If we are unavailable or outside office hours, we’ll respond as soon as we are back online.

For full details, please visit our Contact Information page.

All of our garments are custom-made, with a standard production time of 4–5 weeks before dispatch. Some products may be ready sooner if noted on their product description.

If you need your order sooner, please message us via live chat (chat icon at the bottom-left of the screen) or reach out using any method listed on our Contact Information page.

We offer free shipping within the continental U.S., and we also ship internationally with calculated rates at checkout. In addition to our free shipping service, we provide upgraded and expedited shipping options through reputable carriers such as USPS and UPS, allowing you to receive your order faster if desired.

Free shipping within the U.S. typically arrives in 5–8 business days, and standard international shipping averages 7–20 business days. Exact delivery times for upgraded or expedited services will be displayed at checkout when you select your preferred shipping option.

All shipments include tracking and insurance for your peace of mind.

For more details, please visit our Shipping Policy page.

Because every item is custom-made, we do not accept returns, refunds, or exchanges once the 24-hour grace period has passed. We provide this grace period after your order is confirmed to allow cancellations through our website.

The design phase begins immediately after order confirmation and lasts 3–5 days, during which customization changes can be made. Once this phase ends, no further changes will be accepted.

If your items arrives damaged, defective, or incorrect, you must notify us immediately and provide clear photos of the issue. We will promptly review the case and take the necessary steps to make it right.

For more details, please visit our Refund Policy page.